Shipping policy

1. UK SHIPPING

1.1 We use Royal Mail Tracked 48hours for all of our UK Shipping

1.2 Small Parcels Royal Mail Tracked 48hours £5.50, our aim is to prepare your order and dispatch it within 1-3 working days [Monday to Friday excl. bank holidays], which means that you should receive your order within 2 to 5 working days from the date it was dispatched. A signature is required with this service. 

1.3 Medium/Large Parcels Royal Mail Tracked 48hours £8.50-£10, our aim is to prepare your order and dispatch it within 1-3 working days [Monday to Friday excl. bank holidays], which means that you should receive your order within 2 to 5 working days from the date it was dispatched. A signature is required with this service. 

1.4 IF YOU DO NOT RECEIVE YOUR ORDER WITHIN 5 DAYS FROM THE DATE OF DISPATCH, PLEASE CONTACT US ON 01273 675222 OR EMAIL US AT shop@hopeandharlequin.com IMMEDIATELY

1.5 Please note if your item is a larger size, or needs special delivery , please contact us

 

2. INTERNATIONAL SHIPPING 

2.1 We use Royal Mail International Tracked or Parcelforce for our International Shipping

2.2 Small Parcels Royal Mail International Tracked £15 or £30 usa, our aim is to prepare your order and dispatch it within 1-3 working days [Monday to Friday excl. bank holidays], which means that you should receive your order within 5 working days from the date it was dispatched. 

2.3 Medium/Large Parcels Royal Mail International Tracked £20-£40 usa or specialist quote

2.4 Please note that on international orders you may be liable for import duties and/or customs excess on your order and you are responsible for payment of these when the order enters your country

2.5 We cannot be held responsible for any delays due to customs/duty checks